Home Community ALERT: UNAFFILIATED BILL PAYMENT SERVICE TARGETING CEREDO WATER WORKS CUSTOMERS

ALERT: UNAFFILIATED BILL PAYMENT SERVICE TARGETING CEREDO WATER WORKS CUSTOMERS

by Town of Ceredo

PLEASE BE AWARE of the following! It has recently come to our attention that a company known as Doxo, Inc., which is NOT affiliated with Ceredo Water Works or the Town of Ceredo, is using the Town of Ceredo logo, contact information, and reputation to market its online bill payment service to potential customers. We are not in partnership with Doxo, Inc. We have asked Doxo, Inc. to remove our logo and any reference to our company from their site. Furthermore, we do not require that customers use Doxo’s services, or any other 3rd party services like Doxo, to pay utility bills. Ceredo Water Works already offers secure online bill pay from our website. If you enjoy the convenience of online bill pay, please make sure you access the Ceredo Water Works payment portal by clicking the “PAYMENT PORTAL” link on the top of our website. Furthermore, we cannot guarantee payments made through Doco, Inc. will arrive on time. Regardless of when you made a payment to Doxo, Inc., your payment will be applied when we receive the payment from them. Payments received after the due date will incur late fees. Visit our website at ceredowv.gov. At Ceredo Water Works, our Customers and their security are of the utmost importance to us. We promise to continually look out for you and quickly relay important information. Please contact our office if you have any questions at 304-453-4675.

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